Faqs

Click on the question you would like the answer to. If you don't see the answer here please drop us a note via email...
info@giftsnz.com

 

Where are we located ?

How much will freight cost ?

What courier service will be used ?

When will my order arrive ?

How can I pay ?

Is this a secure website ?

Do the prices include New Zealand tax ?

What Currency is used ?

Can I have my order gift wrapped ?

Customs and duties ?

What is our returns policy ?

 

 

 

Where are we located ?

We are located and operate from Taupo New Zealand
7 Starlight Arcade Taupo New Zealand

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How much will freight cost ?

Within New Zealand : North Island is $10.00 and South Island is $15.00

All International : For all International New Zealand Gifts the shopping cart will automatically calculate the freight depending on the weight and destination, it will display the total to be charged before asking for payment details, so we recommend you use the shopping cart as a freight calculator.

For more details see our Freight page.

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What courier service will be used ?

We use Courier Post and they deliver anywhere in New Zealand within 3 to 6 days.(if we have your order in stock). Track and trace details are available from their website on request.

International orders are sent by either International Air or International Economy Courier. Details available on our freight page Freight

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When will my order arrive ?

Orders within New Zealand will arrive within 2 to 4 working days of your order. (if your order is in stock, otherwise an extra 2 days may occur. This does not happen often)

Orders going overseas 7 to 10 working days with International Air, 5 to 7 working days with International Economy Courier - Fully tracked. Working days do not include weekends.

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How can I pay ?

Accepted credit card types are Visa, Master Card, Amex and JCB. Also Paypal

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Is this a secure website ?

Yes this is a very secure website. We use ANZ-eGate

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Do the prices include New Zealand tax ?

All displayed prices throughout this web site exclude GST and are therefore TAX FREE for Overseas Destinations. Orders within New Zealand will have GST added at the shopping cart.

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What Currency is used ?

All displayed prices are in New Zealand dollars.
All credit card charges are charged in the New Zealand Dollar. Your bank of origin will automatically convert the charged amount into your normal currency (eg US dollars or Australian dollars etc) The conversion rate at which this is done is entirely up to the bank with whom your credit card is with, and of course this rate will fluctuate daily.

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Can I have my order gift wrapped ?

Yes, Just select "Gift Wrapping" from within the shopping cart.

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Customs and duties ?

On some international gifts selected items may be subject to import taxes or duties on entering your country. (although this is very rare) These taxes or duties are your responsibility.

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What is our returns policy ?

Within 14 days of delivery of a shipment, you may return any item you purchased from the GiftsNZ.com store, for any reason, for a full refund of the items purchase price, provided...
* The product is undamaged and in original condition.
* The original receipt slip is included with the item.
* The item includes all original packaging and associated parts or accessories.
*21st keys that have been engraved will not be refunded at all.
We cannot accept returns of opened items, damaged or soiled items, or items returned (received by us) more than 14 days after delivery.
The shipping cost of returned items is the responsibility of the purchaser, unless the return is a result of our error. The original shipping cost of returned items will not be refunded, unless the return is again the result of our error.
Before sending any return please contact us!

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