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Faqs

Click on the question you would like the answer to.
If you don't see the answer here please drop us a note via email...
sales@giftsnz.com

 

Where are we located ?

How can I contact you?

How much will freight cost ?

What courier / freight service will be used ? --TRACKING--

When will my order arrive ?

Have placed an order. Why have I not heard from you ?

When are the Christmas delivery cut off dates ?

What payment types do we accept ?

Having difficulty making a payment!

Is this a secure website ?

Ive provided my credit card details but now its asking me some questions. Why?

Is this website Tax Free ?

What Currency is used ?

Can I have my order gift wrapped ?

Engraving on 21st Keys?

Customs and duties ?

What is our returns policy ?

What is our Privacy policy

Our links page

Our Site Map

About Us

New Zealand Facts

 

Where are we located ?

We are located and operate from Taupo New Zealand

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How can I contact you ?

Our physical location is 7 Starlight Arcade, Taupo, New Zealand.

Please email us at sales@giftsnz.com
Email is our preferred method of communication as we are a physical retail store.
We aim to answer all emails within 24 hours, although 99% are answered within 3 hours (during business hours)

Our phone number: 021 0242 8917 or international: 0064 21 0242 8917
(As we are a physical retail store and have customers to serve, if your call is not answered please leave a message or send an email) No text messages please.

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How much will freight cost ?

Within New Zealand : North Island is $10.00 and South Island is $15.00 (Overnight Courier is $5.00 extra)
Track and trace details are provided when dispatched .

All International : For all International New Zealand Gifts the shopping cart will automatically calculate the freight depending on the weight and destination, it will display the total to be charged before asking for payment details, so we recommend you use the shopping cart as a freight calculator.

Please use the correct shipping method to ensure your parcel is correctly insured against loss.

International Air - not tracked, is for parcels under $250 (NZD)

International Economy Courier - fully tracked, is for all parcels over $250 (NZD)
or all parcels under $250 (NZD) if you require faster shipping and fully tracked.

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What courier / freight service will be used ?

We use New Zealand Post / Courier Post within New Zealand 1 to 4 working days, tracked.
http://www.nzpost.co.nz/tools/tracking

International orders are sent by New Zealand Post using either

Air International
International Air
for Australia, USA, Canada, UK and Ireland Only - Can be sent to PO Boxes
These parcels DO NOT come with a tracking number.
If you want a tracking number you will need to use the more expensive "International Economy Courier" option.

International Economy Courier
International Courier Faster and Full Tracking - Can be sent to PO Boxes in selected countries only, see below
All parcels come with a tracking number.

Please note only specific countries listed below are able to use this faster service...

Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, UK, USA.

PO BOX DELIVERY is only available at the following destinations...
Australia, Brazil, Belgium, Canada, Croatia, Czech Republic, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Netherlands, Poland, South Korea, Spain, Switzerland, Singapore, Slovenia, USA, and Vietnam.

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When will my order arrive ?

Within New Zealand

North Island within 1 to 3 working days
South Island within 2 to 4 working days

Overnight courier is conditional that we have the stock in store. We welcome email enquiries.

Track and trace details are provided when dispatched.

For all International parcels

7 to 10 working days - International Air - not tracked
4 to 6 working days - International Courier - fully tracked

These delivery time frames are indicative only, and are approximate from the day your order is sent out and
NOT from the day you placed the order.

(Working days do not include weekends or public holidays)

Please note: Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, may take longer.

Click here to track local or International Courier

Note: If you have selected engraving on a 21st key this will add two to three days to your delivery time.
Note: Also out of stocks may add two to three days to delivery time. (You will be notified)

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Have placed an order. Why have I not heard from you ?

If you have successfully placed an order with us you will ALWAYS get a order confirmation email!

1st Check your junk folder and make sure our email hasnt been automatically put there.

2nd Check your spam filter in your webmail and make sure our email isnt sitting there.

3rd Send us an email. We always reply to emails. Sometimes customers have accidently given us the wrong email address or bumped an extra button when typing it and not realised.

4th If all else fails ring us. 021 0242 8917. Remember we are open to the public and cannot always answer the phone so please leave a detailed message.

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NZ Christmas Delivery Cut Off Dates! 2016
Parcel Post - tracked - Tuesday 20th December
Overnight Courier Post - tracked - Thursday 22nd December

Christmas Delivery Cut Off Dates!
2016
Air International International Economy Courier
  Air International International Courier
Australia Wed 7th December Mon 12th December
USA / Canada / Asia Fri 2nd December Fri 9th December
UK / Europe Fri 2nd December Fri 9th December
Rest of World Wed 30th November Mon 5th December

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What payment types do we accept ?

Accepted credit card types are Visa, Master Card, Amex and JCB. We are also a verified retailer for PayPal.

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Having difficulty making a payment!

Possible reasons you might have difficulty making a payment are...

If you take too long entering your credit card details, the webpage will time out, and the order will not be processed.

More recently credit card companies have added extra security to the way they process transactions.

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Is this a secure website ?

Yes this is a very secure website. We use ANZ-eGate. As per New Zealands PCI Compliance regulation all credit card details are fully encrypted and passed automatically on to the bank. We never view or have access to any card details ourselves.

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Ive provided my credit card details but now its asking me some questions. Why?

New Zealand is one of the most advanced countries in the world when it comes to technology and online shopping. As such our banks have improved their security and sooner or later your bank will ask you some personal questions before it approves your purchase. This is usually a one off and once successfully approved you may never be asked any questions again. Below is a list of bank links explaining their individual policies in more detail. Please click on your bank and find out what you can expect.

ASB Credit Card Security 0800 803 804

BNZ Master Card SecureCode BNZ Verified By Visa Credit Card BNZ Verified by Visa Flexi Debit

ANZ Verified By Visa ANZ MasterCard SecureCode  

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Is this website Tax Free ?

All displayed prices throughout this web site exclude GST and are therefore TAX FREE for Overseas Destinations. Orders within New Zealand will have GST added at the shopping cart.

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What Currency is used ?

All displayed prices are in New Zealand dollars.
All credit card charges are charged in the New Zealand Dollar. Your bank of origin will automatically convert the charged amount into your normal currency (eg US dollars or Australian dollars etc) The conversion rate at which this is done is entirely up to the bank with whom your credit card is with, and of course this rate will fluctuate daily.

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Can I have my order gift wrapped ?

YES, you get free gift wrapping and a free gift card with personalised message when you select "Gift Wrapping"
You can leave a message for your card in the comments section of the shopping cart immediately below the
Gift Wrapping button.

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Engraving on 21st Keys?

Engraving on the 21st keys is $40.00. This adds an extra two to three working days to your delivery time.

Simply click the engraving button beside the key you want and type what you would like engraved.
You can have a name or a sentence.
Note: The longer the engraving, the smaller the text will need to be, to fit it into the allocated space.
Sometimes we will take the initiative and split your text up into several even lines to make it aesthetically pleasing.
All text is in Times New Roman for the men and Times New Roman italics for the ladies.

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Customs and duties ?

On some international gifts selected items may be subject to import taxes or duties or delays on entering your country. These taxes or duties are your responsibility.

For the UK - United Kingdom

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What is our returns policy ?

Within 14 days of delivery of a shipment, you may return any item you purchased from the GiftsNZ.com store,
for any reason, for a full refund of the items purchase price, provided...

* The product is undamaged and in original condition.
* The original receipt slip is included with the item.
* The item includes all original packaging and associated parts or accessories.

All refunded monies will be credited back into the same credit card that originally paid.

*21st keys that have been engraved will not be refunded at all.

We cannot accept returns of opened items, damaged or soiled items, or items returned (received by us) more than 14 days after delivery.
The shipping cost of returned items is the responsibility of the purchaser, unless the return is a result of our error. The original shipping cost of returned items will not be refunded, unless the return is again the result of our error.
Before sending any returns please contact us!

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Privacy Policy / Terms & Conditions

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced from this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use relating to this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not give you any marketing emails from other traders in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should contact us.

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About Us!

GiftsNZ.com (Simply Souvenirs Ltd) opened its doors in May 2002

Welcome to our web site
My wife and I have lived in the North Island of New Zealand all of our lives and have finally settled in Taupo. The temperatures here are debatably a couple of degrees cooler than the rest of the North Island but the humidity is also considerably less, suiting us both. We have worked in retail all our working lives and have enjoyed selling gifts and souvenirs the most. The customers in our store are always happy as they are usually on holiday whether they are tourists or local Kiwis. The web site seemed a natural follow on to the shop and sure enough the response has been fantastic. Thanks to all of our regular online customers.

One of the many challenges we strive to achieve is to have New Zealand Souvenirs that are original and that little bit different. As a result this web site is always changing and being updated. Old stock that is not popular is deleted and new stock tested for a limited time. We have many suppliers covering the whole of New Zealand.

Our physical store is located at number 7 Starlight Arcade in Taupo, New Zealand. Lake Taupo is located in the middle of the north island. If you go to www.wises.co.nz and search for the business name 'Simply Souvenirs' a map of Taupo and our exact location will come up for you.

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New Zealand Facts

The capital on New Zealand is Wellington.
The length from tip to tip is 1770km with a width of 450km.
Population 3,736,554.
North Island is 2,829,798.
South Island is 906,756.
The highest point is Mount Cook at 3754 meters.
The largest lake is Lake Taupo at 606km squared.
The longest river is the Waikato river at 425km.
Largest Glacier is the Tasman Glacier at 29km.
Largest ski field is Whakapapa ski field.
Our floral emblem is the Silver fern.
The national icon is the Kiwi.
The New Zealand national Anthem is, God Defend New Zealand.
No point in new Zealand is more than 120km from a coast.
There are about 39.5 million sheep here.
compares to 9 million cattle.
New Zealand has a higher number of golf courses per capita than any other country in the world.
New Zealand has won more Olympic gold medals per capita than any other country in the world.
Gisborne is the first city in the world to see the sun rise each day.

Polynesian early settlers arrived into New Zealand in the 10th century and typically by the 12th century settlements were all about the coastline. New Zealand visited very briefly by the Dutch navigator "Abel Tasman" in about 1642. In 1769 that the British navel Captain James Cook was the first European to explore New Zealand and its coastline.

 

 

 

 

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