Faqs

Click on the question you would like the answer to. If you don't see the answer here please drop us a note via email...
info@giftsnz.com

How much will freight cost ?

What courier service will be used ?

When will my order arrive ?

How can I pay ?

Is this a secure website ?

Do the prices include New Zealand tax ?

What Currency is used ?

Can I have my order gift wrapped ?

Customs and duties ?

What is our returns policy ?

 

 

 

How much will freight cost ?

Within New Zealand : Delivered anywhere in New Zealand $7.00+gst.

All International : For all International New Zealand Gifts the shopping cart will automatically calculate the freight depending on the weight and destination, it will display the total to be charged before asking for payment details, so we recommend you use the shopping cart as a freight calculator.

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What courier service will be used ?

We use Courier Post and they deliver anywhere in New Zealand within 1 to 2 days.( if we have your order in stock). Track and trace details are available from their website on request.

International orders are sent via New Zealand Post Air International. We have used this service for 6 years now and they have proven to be very reliable.

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When will my order arrive ?

Orders within New Zealand will arrive within 1 to 2 working days of your order. (if your order is in stock, otherwise an extra 2 days may occur. This does not happen often)

Orders to Australia will arrive within 3 to 6 working days

Orders going to all other countries will arrive within 4 to 10 working days (on average 7 days to the USA)

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How can I pay ?

You can pay using most credit cards, Visa, Mastercard, Amex, Diners and JCB. We also have Paypal.

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Is this a secure website ?

Yes this is a very secure website. All credit Card details are encrypted and temporarily stored on a 128 bit SSL secure server until time of processing the sale.

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Do the prices include New Zealand tax ?

All displayed prices throughout this web site exclude GST and are therefore TAX FREE for Overseas Destinations. Orders within New Zealand will have GST added at the shopping cart.

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What Currency is used ?

All displayed prices are in New Zealand dollars.
All credit card charges are charged in the New Zealand Dollar. Your bank of origin will automatically convert the charged amount into your normal currency (eg US dollars or Australian dollars etc) The conversion rate at which this is done is entirely up to the bank with whom your credit card is with, and of course this rate will fluctuate daily.

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Can I have my order gift wrapped ?

Yes, throughout every page there are several "Gift wrapping with gift card" buttons. There is a small $5.00 charge for this service. Just leave your message in the comments section of the shopping cart.

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Customs and duties ?

On some international gifts selected items may be subject to import taxes or duties on entering your country. (although this is very rare) These taxes or duties are your responsibility.

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What is our returns policy ?

Within 14 days of delivery of a shipment, you may return any item you purchased from the GiftsNZ.com store, for any reason, for a full refund of the items purchase price, provided...
* The product is undamaged and in original condition.
* The original receipt slip is included with the item.
* The item includes all original packaging and associated parts or accessories.
*21st keys that have been engraved will not be refunded at all.
We cannot accept returns of opened items, damaged or soiled items, or items returned (received by us) more than 14 days after delivery.
The shipping cost of returned items is the responsibility of the purchaser, unless the return is a result of our error. The original shipping cost of returned items will not be refunded, unless the return is again the result of our error.
Before sending any return please contact us!

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